Systems Administrator

  • Job Reference: VR/02419
  • Date Posted: 12 May 2022
  • Recruiter: MP Recruitment Group
  • Website: http://www.mpresourcing.co.uk
  • Location: Didcot, Oxfordshire
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

The SA functions as a subject matter expert (SME) for systems, cell phone administration, Microsoft related issues, laptop break/fix, and trouble ticket management in the IT operations environment.  The SA will possess the skills, attitude, communication skills, and hands-on experience necessary for monitoring and managing the daily operational queue of issues related to the aforementioned technologies.  The SA will be tasked with direct customer interaction in resolving laptop, phone, and account related administrative issues. 

The scope of duties includes:

Managing the Zendesk trouble ticket queue and resolving issues related to Microsoft platforms, cell phone administration, and laptop/peripheral user issues, break/fix repair, and dispatch of related support organizations.

  • Upkeep of the complete documentation for deployed laptop base, inventory and acquisition/return record keeping for laptops, phones and associated peripherals.
  • Active Directory (AD) administration including account creation in support of onboarding activities, as well as account decommissioning related to the off-boarding process.
  • Assisting with the development and implementation of efficient operations management processes and guidelines including customer services support, availability and performance monitoring, and security for all aforementioned systems and infrastructure.
  • The ideal candidate will combine strong knowledge of Microsoft technologies with particular emphasis on AD and Windows server administration, VMware virtualization software, laptop break/fix and general user support 

And ability to develop skills in any of the following areas: 

  • Linux systems administration (specifically Red Hat Enterprise Linux)
  • AWS
  • VMC on AWS
  • Cohesity
  • Microsoft Intune (MDM for cell phones and for laptops)
  • Microsoft AutoPilot 

Job Requirements: 

  • Hands-on technical expertise in the areas of systems administration, end user support and working knowledge of server and network architectures including Red Hat Enterprise Linux, VMware and Windows Server 2008R2 and up
  • Hands-on knowledge of laptop operating systems (Windows/MAC), cell phone setup, and use of industry standard toolsets
  • Proactive in-depth monitoring, tuning and reporting of system and security environments
  • Excellent organizational, documentation skills
  • Strong attention to detail
  • Highly motivated, resourceful, and willing
  • Ability to work independently on numerous activities and provide guidance and informational updates to others on the team
  • Strong communication skills (English written and verbal) a must
  • Strong critical thinking and problem-solving skills
  • Working knowledge of networking and server concepts and troubleshooting
  • Ability to maintain confidentiality in all aspects of the job
  • Ability to multi-task and prioritize workload
  • Participate in on-call rotation at a team level
  • Ability to communicate, interact and work effectively and cooperatively with a diverse and geographically dispersed team. 

Education & experience: 

  • Bachelor's degree in technical field or equivalent experience, certifications, or technical training.
  • 2+ years of related direct hands-on experience required supporting systems, virtual environments and end user devices including Dell, HP laptops, MAC, and Apple iPhone technologies 

Travel Requirements: Regular travel required within Europe (Germany and the Netherlands), i.e. once per quarter 

My client offers an excellent total rewards package. Initiative, creativity, learning and results are far more important than hierarchy, position or title.

Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.