My client is committed to building a different breed of company, one that reflects our core values as a team and those of our consumers. My client’s company values have shaped our success since 1993 – a commitment to innovation, quality, integrity, teamwork, and respect.
To provide credit control and administrative support to the B2B & D2C sections of the business. To work closely with Customer Service, Area Managers, and wider business to maintain customer accounts and management of allocating D2C payments and to identify and solve any issues in a timely manner.
Key Accountabilities
D2C Sales Ledger management and Credit Control functions to include:
- Drawing down and posting receipts from the company’s payment portals to the finance system for all currency bank accounts.
- Monitoring & control of D2C payment platforms.
- Matching and allocating payments to invoices and credit notes.
- Early identification of payment and refund issues. Liaising closely with Customer Services to ensure timely resolution.
B2B Sales Ledger management and Credit Control functions to include:
- Manage B2B credit control and administration.
- Manage accounts receivable inbox and communications. Responding to customer queries promptly.
- Reconciliation of customer accounts as required.
- On-going review of orders on credit hold.
- Sending out month-end account statements.
- Posting bank receipts and allocating against customer accounts.
- Any other duties as deemed reasonable by line manager.
- Monitoring aged debtors and participate in reviews.
- Monitoring B2B & D2C account transactions to identify and prevent fraudulent activity.
Skills and Knowledge
• Rural location car driver required
Skills
- Problem-solving
- Analytical and data reporting
- Interpersonal
- Organisation, planning, time management and prioritisation
- Teamwork
Knowledge and Experience
- Preferred high volume transaction experience
- Knowledge of SAGE & SAP desirable
- Process improvement & change management
- 2+ years in a similar role is essential
- European credit management and customer payment portal experience would be useful
- Knowledge of developing and maintaining Excel spreadsheets across multiple data sets.
Benefits
- Non-contractual Company bonus scheme
- 25 days holiday plus statutory days
- Full time hours, flexible start and finish, hybrid working 3 days in the office
- Private Medical Insurance
- Critical illness cover
- Life Assurance
- Bring your dog to work
- Cycle to work
- Employee purchase scheme
- Free parking
Please note: Only candidates with the relevant skills and experience will be contacted regarding this position.
If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.