Senior Helpdesk Engineer

  • Job Reference: VR/01215
  • Date Posted: 25 October 2018
  • Recruiter: MP Resourcing Ltd
  • Website:
  • Location: Didcot, Oxfordshire
  • Salary: £30,000 to £35,000
  • Sector: Call Centre / Customer Service, I.T. & Communications
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

The Position The role of 3rd Line Support Technician based in Abingdon, Oxfordshire offers variety and challenges with each customer being unique and expecting excellent levels of service.

The role includes:

  • Providing IT Support
  • Logging, managing and resolving customer IT issues
  • Primarily on remote support however might be expected to visit customer sites
  • Contribute to ongoing internal training programs
  • Keep up-to-date with developments of company portfolio of products and with wider technology trends
  • Individual self-study to achieve and maintain industry accreditation
  • Interacting, supporting and presenting to new and current IT Service customers
  • Working closely with the helpdesk manager to deliver high levels of support

The Candidate

Applicants for this 3rd Line IT Support Technician role should be ambitious individuals with a strong work ethic and desire to learn. You must relish having real responsibility and a desire to earn qualifications and further your career. This is a dynamic position within a fast-growing organisation. As a 3rd Line Support Technician you will be joining a growing and experienced team in supporting a wide variety of technologies. This is a customer facing role, candidates must be highly presentable and possess excellent face to face communication skills when needed.

The right candidate must have the following:

  • Minimum of 4 years IT experience in a corporate or services environment
  • Excellent troubleshooting and problem resolution skills
  • Provide high level of support for existing customers
  • Administration of Microsoft operating systems and applications (Office etc.)
  • Microsoft domain infrastructure; Exchange, group policy, DNS, DHCP, Active Directory etc. 2000 – 2012
  • Good written and spoken English
  • Experience of virtualisation technologies; e.g. VMware, Hyper-V, Citrix
  • HP, Dell Hardware experience
  • MCP or equivalent qualification(s) preferred (or working towards them)
  • Android/IOS support
  • All cloud technologies
  • AD and Email Migration Knowledge
  • Active Directory and Outlook
  • Windows XP and Windows 7, 8 and 10
  • Office 2007/10/13/16
  • Ability to work independently under pressure
  • Driving license and own transport essential
  • MAC Environment; Linux systems; Unix Environment; IT procurement / IT Cost saving initiative; Software development desirable but not essential


  • Training and progression available
  • Annual increments are subject to achieving performance management targets
  • 37.5hrs per week
  • Private Health care
  • Annual increments are subject to achieving performance targets
  • 20 days Annual leave per year plus Christmas period closure
  • 30-35k depending on experience

Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.