Milton Park Jobs - Vacancies

Milton Park Jobs - vacancies

Job Title:	Service Delivery Executive Team Manager
Location:	ttMobiles Ltd, 10 Milton Park, Abingdon, Oxford, OX14 4RR
Salary:	Competitive Salary + Benefits
The Job:	To steer, develop and manage a team of Service Delivery Executives (Client facing account managers), the associated area of business and team in question towards meeting its objectives in line with organisational plans and corporate strategy, to include monitoring performance and the identification of development needs.

About ttMobiles

Founded in 2001 ttMobiles is the industry leader of mobile phone management for businesses. Our solutions enable companies to control and manage all the costs associated in running mobile fleets. The result of ttMobiles’ comprehensive approach is unparalleled cost management, which delivers financial savings in addition to relieving the burden of the day-to-day management. Originally founded in the UK, ttMobiles now is rolling out its services internationally.

Our focus:

Staff at ttMobiles have a clear customer focus and are proud to be part of an established, dedicated team. The company is rapidly expanding and to meet this challenge we need to recruit ambitious, intelligent, motivated forward thinking individuals to be part of our ‘best in class’ customer service delivery.

Our people make our company:

In working for ttMobiles employees can expect to be part of a dynamic company which is committed to developing its people, with a strong emphasis on internal training to maximise employee potential, improve skills and gain greater job satisfaction.

Where we are:

ttMobiles is based at Milton Park and occupies modern, air conditioned offices. Milton Park is served by good road and rail links, making access easy and stress free. The park provides facilities such as a fitness centre, nursery, restaurants, post office, sandwich bar and small supermarket set in more than 250 acres of natural landscape to create an atmosphere that’s as friendly to people as it is environmentally-friendly.

The person:

Applicants would benefit from having a solid working knowledge and practical experience within a service role or service centric company with a minimum of 3 years experience in an account management/service delivery role.

Required skills and knowledge:

Ø   Customer Orientation: Highly customer focused
Ø   Interpersonal Sensitivity: Possessing the personality and skills
     to respond to affective changes in your interpersonal environment
Ø   Influencing: The ability to steer, develop and manage the area of
     business and team
Ø   Team work: The ability to work collaboratively with internal stake
     holders and Clients in order to achieve stated goals
Ø   Developing Others: Develop and maintain relationships across
     ttMobiles to ensure smooth internal and customer experience
Ø   Leading Team Performance: To assist in the process of
     planning, organising, leading and controlling the efforts of the team
     and to aid in the use of all appropriate resource to achieve stated
     goals
Ø   Analysis and Problem Solving: To have the requirement for
     complex thinking, incorporating analytical and conceptual abilities
Ø   Commercial Focus: The ability to develop and maintain
     relationships with clients and suppliers. Support and lead resign
     or cross-sell opportunities with clients and suppliers, including but
     not limited to contract management
Ø   Planning and Organisation: The ability to identify immediate
     and long-term objectives, formulate and monitor specific strategies
     to successfully meet own deadlines and control others’ workloads
Ø   Achievement Orientation: The ability to set goals and achieve
     standards of excellence, through continuous improvement and
     personal performance as well as to apply yourself to persist and
     manage under pressure to achieve goals and targets

Desirable skills and knowledge:

Ø   Experience working within account management to deliver
     Service Excellence
Ø   Operational experience, where you have had to mange change
     and respond appropriately as well as to steer and manage a
     team towards its objectives in line with organisational plans and
     corporate strategy
Ø   Used to working within a corporate environment
Ø   Process driven
Ø   Proficient working knowledge of Microsoft Office Products

Additional information:
Please post or email CV (agencies need not apply) quoting Ref: SDETM/07/10
Postal applications to:	Human Resources Dept ttMobiles 10 Milton Park Abingdon Oxon OX14 4RR
Email applications to:	hr@ttmobiles.com
Tel:	01235 829 440
Website:	www.ttmobiles.com

No Agencies