Mobiles was founded in 2001, and thanks to its highly experienced and innovative team has firmly established itself as the UK's number one provider of independent, outsourced mobile communications management.

1.  To deliver client Service Level Agreement (Charter)
     Ø   Maintain and manage allocated clients
     Ø   Meet/better client SLAs
     Ø   Develop ongoing client SLAs in accordance with
          required output
     Ø   Manage client ‘non compliance’ complaints
2.  To manage the client effectively
     Ø   Prepare and enhance processes and procedures for
          clients to improve implementation phase and steady
          state operational experience
     Ø   Manage transition from new client to established and
          satisfied client
     Ø   Identify, meet and deliver all agreed actions, in
          specified timeframes
     Ø   Review performance, propose recommendations,
          convey proactive behaviour and deliver on action
          plans
3.  To manage reporting deliverables
     Ø   Ensure all client data is delivered accurately by suppliers
          and internal parties within agreed SLAs
     Ø    Ensure all monthly or regular client reports are completed
          and delivered accurately within agreed SLAs and formats
     Ø   Introduce and develop feed-back loops to suppliers and
          internal parties
     Ø   Support client requirements in development of new/
          tailored requirements
4.  To contribute to company growth
     Ø   Contribute/adhere to relevant quality standards
     Ø   Generate additional business through up-selling within
          the client environment

Ø   Client form, process and procedure management
Ø   Client cost centre architecture management
Ø   Client Extranet set-up and on-going requirements
Ø   Billing data management
Ø   Accountable for accuracy of database management
Ø   Invoice and recharge processing (airtime, hardware,
     accessories, PWC)
Ø   Report generation and delivery
Ø   Develop and maintain relationship with client, airtime
     SRM and other contacts
Ø   Support client management requirements
Ø   Management of porting/migration activity
Ø   Sponsor of key client activity
Ø   Face of ttMobiles within client
Ø   Attend client meetings where and when required
Ø   Responsibility for steady state project type activity
Ø   Interrogation and interpretation of data, reports and
Ø   Associated action plans
Ø   Other tasks deemed appropriate