Job Title:	Service Centre Operative
Location:	ttMobiles Ltd, 10 Milton Park, Abingdon, Oxford, OX14 4RR
Salary:
Reporting to:	Service Centre: Team Manager

About ttMobiles

ttMobiles was founded in 2001, and thanks to its highly experienced and innovative team has firmly established itself as the UK's number one provider of independent, outsourced mobile communications management.As the market leader in mobile management, we are one of the most innovative and exciting companies in the telecoms industry. We like originality and fresh thinking, and so do our clients – that’s what makes us stand out.

Our aims are simple:

Ø   Deliver best practice in mobile communications management
Ø   Provide expert guidance on mobile devices, tariffs and network
     providers
Ø   Remove the hassle of managing mobile devices on a day-to-day
     basis
Ø   Enable financial and resource savings

Purpose of the role:

To work as part of the ttMobiles’ Service Centre teams interfacing with clients’ end users by phone, fax and e-mail to receive and capture requests for information, reports of faults or failures of equipment and other mobile device related issues.  To then respond to and manage the request effectively and efficiently using the correct systems and procedures

Key Accountabilities:

Ø   Industry knowledge: Have a good understanding of the mobile
     phone industry and a capability of dealing with all anticipated
     problems likely to be raised within the Service Centre
Ø   Client knowledge: Must have thorough understanding of clients,
     their expectations and a full understanding of what level of
     service is to be delivered as stated within the Client SLA
Ø   Communication:  Able to communicate well with Clients of all
     levels by phone and e-mail, remaining polite, proactive and
     helpful at all times
Ø   Task Management: Take ownership of requests, be proactive
     and ensure they are closed out fully within times stated in the
     SLA
Ø   Flexibility: Respond positively to changing requirements and
     circumstances and, to be able to work effectively with a variety
     of tasks, demands and Clients
Ø   Organisation: Able to plan and organise effectively all activities,
     resources, workloads and tasks, setting targets for completion
     through correct application of priorities and, to deliver satisfactory
     completion
Ø   Problem resolution: Manage issues which arise with suppliers
     and clients to a satisfactory outcome and where necessary
     escalate up the chain of command

Key competencies for this role include a proven ability for:

Ø   First class customer service skills for communicating with
     customers and suppliers
Ø   Excellent written and communication skills
Ø   Methodical and thorough work approach
Ø   Good interpersonal skills for team-working
Ø   Ability to self motivate
Ø   Time management and organisation
Ø   Working within a busy environment working to tight deadlines 

Additional information:
Please post or email CV (agencies need not apply) quoting Ref:SCO1011
Postal applications to:	Human Resources Dept ttMobiles 10 Milton Park Abingdon Oxon OX14 4RR
Email applications to:	hr@ttmobiles.com
Tel:	01235 829 440
Website:	www.ttmobiles.com
Closing Date:	Monday 31st October 2011
No Agencies

 

 

 

 

 

 

 

 

 

                       

           

                           

 

 

 

 

 

 

 

 

 

 

 

 

 

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