Job title:	IT Helpdesk Engineer
Location:	Centurion Court 94b Milton Park Abingdon Oxfordshire OX14 4RY

The Company:

RPS is an international consultancy providing advice upon the development of natural resources, land and property, the management of the environment and the health and safety of people. We employ enthusiastic, talented staff with a unique blend of skills and experience and encourage them to provide reliable and practical advice. We have a reputation for meeting the challenges posed by large, complex projects and problems and for conducting business in an open and responsible manner.

Our Consultants provide the highest quality advice and technical support to all parts of the economy. We provide added value professional services which address the environmental, technical and commercial challenges faced by a highly diverse client base. Our work spans the public and the private sector divide and includes advice to professional bodies, NGOs and international aid agencies.

RPS is an acknowledged market leader in planning and development, environmental monitoring and in the provision of geosciences, environmental and risk management expertise to the energy sector.  To see more details on RPS visit our website www.rpsgroup.com. 

The Role:

We require a helpdesk engineer who will be working with our technical support team based at Milton Park.  The team provides a comprehensive support service to over 75 offices throughout the UK, Ireland and Holland.

RPS has over 2500 PCs running a variety of operating systems, plus network servers running Windows 2003 and 2008.  Most of the sites are linked to the central site by wide area network connections.

RPS uses a number of different applications ranging from standard MS Office to more specialised CAD and design systems. There are also central mail and accounts systems, plus firewall and intranet servers. 

IT Heldesk Engineer Duties:

Ø First line helpdesk support
Ø Installing operating systems and applications
Ø Dealing with hardware failures on PCs
Ø Helping the more senior engineers with installations or upgrades
Ø Recording actions in the technical support call log

Skills/Knowledge Required:

Ø Excellent customer service and communication skills are
      required 
Ø Good time-keeping and a methodical manner will be essential 
Ø Experience of similar posts would be an advantage

Hours:

The helpdesk engineers work a shift system of 8am – 4pm, 9am – 5pm or 10am – 6pm 24 days leave per annum.  3 days of this leave have to be taken at Christmas when we close the office between Christmas and New Year. 

Additional Information:

	Email CVs with covering letter to:	itjobs@rpsgroup.com
	Website:	www.rpsgroup.com

 

 

 

 

 

 

 

 

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