·         To consistently achieve/exceed individual and team KPIs
      (quantity and quality of calls etc) and targets (performance
      and financial) in order to generate sales to achieve maximum
      profitability. 
·         To identify new business/sales opportunities and present them
      with the appropriate key features and benefits of the portfolio to
      secure new/additional business.  Any objections must be
      overcome in a positive and professional manner, using appropriate
      product knowledge.
·         To pro-actively and regularly provide clients with relevant
      information and ideas, and also in response to enquiries about
      products and services.
·         To use the marketing mix and your product knowledge to
      correctly position your advertising solutions/recommendations.
      This includes recognising and dealing effectively with competitor
      threats. 
·         To provide an excellent customer experience by maintaining a
      high level of service at all times. When necessary, to handle
      customer complaints efficiently and effectively, keeping the
      number of escalated calls to a minimum. 
·         To input and maintain customer records with accurate, high
      quality information in order to enable effective forward-planning,
      maximise the success of all marketing initiatives and maintain an
      up-to-date knowledge of customer activity. All client conversations
      and transactions must be clearly documented.  
·         To recognise the importance and benefits of effective team
      working, assisting colleagues and providing cover as and when
      required. This also includes respecting and motivating your
      colleagues in other departments who are responsible for servicing
      and supporting your activity – plus maintaining effective
      communication links with other teams/departments across the
      business.
·         To attend, prepare for and participate in one-to-one and team
      meetings that will review/guide performance (including appraisals),
      share/progress ideas and initiatives, communicate objectives and
      agree sales plans/focus. 
·         To attend internal/external training sessions as and when
      appropriate to increase skill set.  Plus be responsible for
      continually updating your product, market and competitor
      knowledge.
·         To undertake special projects and tasks as and when required.