Due to our continuing success and growth, K3 are currently looking for a number of Office Based Consultant/Developers to be based from our Oxfordshire office. 

The main aspect of the role is to pro-actively contribute towards an effective and efficient technical team by identifying, analysing and implementing solutions within knowledge specific areas. The position plays an important role in the detection of, and provision of solutions to problems (code changes, work arounds & known errors) and prevention of their reoccurrence. 

Excellent Customer Services skills are essential as the role involves liaising with clients on a daily basis.

This position is a key role in supporting the customer after delivery of the solution.

1.  Core Responsibilities 
  Ø   Investigate problems with Microsoft NAV software on
           customer’s systems at a technical level
  Ø   Investigate problems with K3 supplied software on
           customer’s systems at a technical level
  Ø   Identify both functional and system (code level) problems
  Ø   Identify the root cause of the problem
  Ø   Highlight possible solutions including changes to code and
           new code, and present these where required for review.
  Ø   Analyse bugs and identify necessary development and then
           complete the development, unit testing and data fixes to
           resolve them
  Ø   Manage the release of the fixes to the customer as per K3
           Methodology 

2.  Customer Interaction
  Ø   Liaise with customers at all levels from I.T. Assistant to IT
           Director for additional technical information which may be
           required to assist in the resolution of problems
  Ø   Carry out customer site visits to investigate and resolve more
           complex issues where necessary
  Ø   Attend, document and contribute to technical handovers of
           new customer systems and more detailed existing customer
           system changes 

3.  Other duties
  Ø   Act as a mentor to other team members
  Ø   Liaise with department administrator to ensure that customer
           contact is being made at agreed timescales.
  Ø   Monitor individual task dashboard to ensure that allocated
           work is carried out to deadlines
  Ø   Always work to meet and exceed both departmental and
           individual KPI targets and service level agreements
  Ø   Carry out ad-hoc project work within specialist area to fulfil
           company demands
  Ø   Work to increase personal knowledge in role specific areas
  Ø   Attend and contribute to relevant company staff meetings,
           including: Regular team meetings (to discuss key issues,
           etc.) Monthly product development meetings (to feedback
           and contribute to the resolution of issues in the master
           system)
  Ø   Contribute any ideas, comments and suggestions for the
           future of the support department and the company as a
           whole.
  Ø   Any other duties as required

Candidates should have previous Dynamics NAV development experience up to Version 2009 and ideally have passed NAV Application and Development exams or have previous experience of implementing Dynamics NAV on client sites. A good understanding and experience of SQL 2008 and 2010 is an advantage. Good analytical skills with the ability to understand requirements are essential.  

Ø   Excellent IT skills including Word, Excel, Outlook, Access etc are
     essential
Ø   Understanding or knowledge of Retail ERP solutions would be an
     advantage
Ø   Experience with Business Intelligence tools such as SQL
     Reporting Services, Jet Reports, Business Analytics.  

You will have a good educational background ideally up to degree level, or equivalent, in related subject, excellent problem solving and communication skills You will be a good team player as well as have the ability to work on your own initiative without supervision.

Ø Excellent Customer Service skills and able to demonstrate
      excellent written and oral communication skills
Ø Ability to understand customer requirements and deliver
      applicable solutions
Ø Self-motivated and driven to achieve professional success in
      a very busy environment
Ø Ability to manage workload and time according to deadlines set
Ø Resourceful, energetic and enthusiastic, prepared to go the
      “extra mile”
Ø Good attention to detail
Ø Ability to work well under pressure, both as part of the team and
      on own initiative
Ø   Confident and able to communicate with non-technical
      customers and colleagues