Microsoft Dynamics CRM Consultant

Job Description	Microsoft Dynamics CRM Consultant
Department:	Service Delivery
Reporting To:	Team Leader
Salary Range :	£35,000-£50,000
Car Allowance:	TBA

Company Background:

K3 is a global leader providing next-generation enterprise software for businesses in Retail, Manufacturing and Distribution sectors. With more than 3,000 customer installations in over 30 countries, K3 is recognised as a safe, innovative and reliable provider of world-class solutions, backed by world-class service.  

K3's goal is to provide a scaleable range of Microsoft centric business solutions to the complementary markets of Retail, Distribution and Manufacturing. We are market leaders in each of these fields with innovative and proven business solutions that deliver a competitive edge to each customer installations.  

In Retail we are Microsoft’s leading MBS Partner selling more Microsoft solutions than anyone else in the UK . In Distribution our integrated business solution was recently voted the best product in its sector and in Manufacturing we are the market leaders with the largest installed customer base in the UK .  

K3 employs 150 staff in its retail division and its Head Offices are at Abingdon, Oxfordshire.

Job Summary:  

An experienced Microsoft Dynamics CRM Consultant with a development background and project management skills is required to join our Service Delivery Team to assist with the successful implementation and maintenance of our clients’ Microsoft Dynamics CRM systems.  

This is a varied and demanding role involving all aspects of implementing Microsoft Dynamics CRM solutions from pre-sales work through the project life cycle to go live and ongoing support. The position of Consultant is a key role in delivery of the solution to the customer.  

Your involvement with clients will include off site and on site work and you will be encouraged to develop your Microsoft Dynamics CRM knowledge and achieve relevant certifications.

Responsibilities:  

To facilitate the successful installation of our clients CRM systems including off site and on site work. You will be educated to follow the K3 Implementation Methodology which identifies best practise processes that are followed to implement Microsoft Dynamics CRM solutions.  

Da y to day tasks will include:  

• Scoping and implementing CRM based projects for clients

• Developing custom solutions using MS CRM v3

• Assisting with pre-sales demos, presentations and proposal writing

• Analysis/ requirements gathering

• Technical design

• Work flow processes

• Training and ongoing support.

WSkills & Experience:  

Technical Skills and Experience:  

You will need good experience of .NET development using C# and have experience of developing N-tier architectures ideally in a consulting background and developing within a structured methodology.  

Ideally you will be a MS professional or equivalent and have MS CRM experience together with MS CRM implementation experience and previous full lifecycle CRM projects and have the following skills and experience:  

• Understanding of project methodologies

• Excellent consultancy skills along with a development background

• Able to run workshops and own the outcomes

• Pre and Post Sales experience, experience of business analysis and design, configuration, training

• Specific, demonstrated experience of implementing all the standard functionality within Microsoft Dynamics CRM

• Excellent written and oral skills

• Commercial awareness and total dedication to delivering maximum return on investment for our clients

• Self motivated and driven to achieve professional success in a team based environment

• The following would be an advantage

• Experience with Business Intelligence and other packages such as SQL Reporting Services, Siebel, SAP, Biztalk , SharePoint

• Experience in extending business workflow to mobile devices

• Experience of implementing CRM in to call centre environments

Personal skills:  

• Excellent technical skills

• Client facing, demonstrating excellent written and oral communication skills

• Ability to understand customer requirements and deliver applicable solutions

• Ability to work on own initiative and within a team environment

• Self motivated and driven to achieve professional success in a consulting environment

• Ability to manage workload and time according to deadlines set

• Working Environment

Working environment:  

The role will be based at Milton Park, Didcot, Oxfordshire and will involve extensive travel to client sites throughout the UK and may be required to spend periods of time working form client sites. Full driving license is required.  

Supplimentary Information:

Working Hours:

Normal Hours of work: 37.5 a week, Monday to Friday 9.00 – 5.30 with an hour lunch break.  

Holidays:

Your annual holiday entitlement is 22 days in the complete holiday year, which runs from 1st January to 31st December excluding bank and public holidays.

If you are employed on a part-time basis your annual holiday entitlement is pro-rata to the entitlement for full-time employees of 22 days. In addition, you are entitled to recognised bank/public holidays where they fall on one of your normal working days.

You will accrue annual holidays on the basis of 1/12th of the annual entitlement for each month of service in the holiday year.

Probationary Period:

6 months, followed by formal review

Expenses:

If employed, legitimate business expenses incurred will be reimbursed by the company in line with the company Expenses Policy. Expenses incurred travelling to and attending interviews will not normally be re-imbursed. If this is required then request should be made PIOR to attending interview and will be considered by the directors .  

Notice

The employment termination period will be confirmed in your contract of employment once an offer of employment has been accepted.  The standard notice period is :

1. After 1 month’s service you are required to give the Company 1 week’s notice to terminate your employment. After 3 months service you are required to give the Company one month’s notice to terminate your employment.

2. You are entitled to receive the following periods of notice from the Company:

3. Over 1 month but less than 3 months service - 1 week.

4. Over 3 months service but under 5 years service – 1 month.

5. Over 5 years continuous service - 1 week for each complete year of service to a maximum of 12 weeks after 12 years.

6. By mutual agreement, these notice periods may be waived.

7. The Company has the right to terminate your employment without notice or payment in lieu of notice in the event that you commit a fundamental breach of contract.

8. The Company reserves the right to require you not to carry out your duties or attend your place of work during the period of notice.

9. At the absolute discretion of the Company, payment in lieu of working notice may be made.

Sick Pay

The procedure you must follow in the event of periods of absence from work due to sickness is set out in the Employee Handbook.  At the discretion of the Company, the following sick pay entitlement may be paid in excess of any Statutory Sick Pay to which you may be entitled:

• In the first 3 months of service there is no entitlement to Company sick pay

• From 3 to 12 months service you are entitled to up 1 month’s pay during absences due to sickness

• Over 12 months service you are entitled to a maximum of 3 months’ full pay followed by 3 months’ half pay in any twelve-month period.

• The qualifying days for Statutory Sick Pay purposes are Monday to Friday inclusive.

Pension:

The Company does not operate a private Pension Scheme and there is no contracting out certificate in force in respect of your employment. You are therefore contracted into the current secondary State Pension Scheme unless you have made your own personal pension arrangements.

However, the Company will offer you access to a Stakeholder Pension provider to enable you to consider your own personal pension arrangements.  

Eligibility to work in the UK:

Any offer of employment is subject to the employees eligibility to work in the UK and evidence will be required and copies retained by the company for its records. Assistance may be available by the company for candidates requiring work permits, should an offer of employment be made.

Equal Opportunity:

K3 is committed to the principle of equal opportunity in employment. Accordingly, management will ensure that recruitment, selection, training, development and promotion procedures result in no job applicant or employee receiving less favourable treatment on the grounds of race, colour, nationality, ethnic or national origin, religion or belief, disability, trade union membership or non-membership, sex, sexual orientation or marital status, or being a part-time worker.  The Company’s objective is to ensure that individuals are selected, promoted and otherwise treated solely on the basis of their relevant aptitudes, skills and abilities.

References  

Any offer of employment made will be subject to the receipt of 2 satisfactory references from previous employers.

All applications will be dealt with in the strictest confidence.
NO AGENCIES PLEASE

For more job details of any of the above roles please contact Karen Woods, HR Manager, at Corinthian Court, 80 Milton Park etc. or email: jobs@k3btg.com  stating detail on your expected salary.

www.k3btg.com

 

 

 

 

 

 

 

 

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