Milton Park Jobs - vacancies

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Job Title: 

Account Management Co-ordinator
Location:  Milton Park, Abingdon
Department:   Service Delivery 
Reporting to: Head of Department
About K3: 

K3 is a leading global software provider for the Retail, Manufacturing and Distribution sectors. In our 25 years of business we’ve kept more than 3,000 customers in over 30 countries happy with our innovative, leading and reliable installations of Microsoft centric business solutions.  As market leaders in each of the Retail, Manufacturing and Distribution fields, it’s our unique approach, selection of top personnel and use of outstanding technology that delivers a competitive edge to each installation; so our clients always win. That’s no mean feat.

The Retail People:

This role is within K3’s fast paced Retail Division - the UK’s leading supplier of Microsoft Dynamics – so we want leading professionals to join us. Our company delivers integrated multi-channel solutions that help retailers create a unique shopping experience. And, of course, we use only the best in new technologies. As a K3 team member you would work with leading retail clients such as Adidas, Alliance Boots, Agent Provocateur, American Golf, Clinton Cards, Dobbies Garden Centres, Dreams, Gamestation, GameStop, Kiddicare, National Gallery, Rugby Football Union, Ryman, Shoon, Space NK and The White Company. 

K3 Retail Business Solutions are a Gold Level Microsoft Partner, Presidents Club member and an Inner Circle member; so we’ve earned a rewarding reputation that takes dedicated team members to maintain.  We employ around 130 staff in our retail division, based at Milton Park, Didcot, Oxfordshire, (which has easy access of A34 and accessible to M4 and M40). We offer great pay and benefits as well as a creative and vibrant atmosphere to work in.
 

Job Summary: 

To be responsible for the co-ordination of Account Management resource, supervision of small projects, general Account Management support and administrative tasks.

Responsibilities: 

Account Management Co-ordination
Ø   Management of small projects and issues
 Ø   Follow up and modifying resource plans
 Ø   Produce reports as required including cost to completion
 Ø   Monitor progress against budget and plan
 Ø   Review resource needs on a weekly basis
 Ø   Co-ordination of resource and small projects/customer issues
 Ø   Communicate efficiently and politely to customers
 Ø   Any other ad-hoc duties as required
Account Management Administration
 Ø   Responsible for creating and monitoring  AM calls
 Ø   Production of weekly departmental cost to complete
 Ø   Responsible for creating new jobs and sales orders
 Ø   General administration and support to the department
 Ø   Providing customer support via email or phone
 Ø   Follow up on departmental resources
 Ø   Any other ad-hoc duties as required
Resource
 Ø   Understand the needs of both internal and external customers
 Ø   Develop a good understanding and knowledge of the resource
     skills set of consultants and developers
 Ø   Work closely with all parties to ensure customer issues are
     dealt with in a timely fashion
 Ø   Prioritisation of issues and customer queries
 Ø   Escalation of any issues as necessary
 Ø   Any other ad-hoc duties as required

Skills and Experience:

Ø   To have previous experience of working within a customer service
     environment
 Ø   Excellent IT skills including MS Excel and Word
 Ø   An understanding of project methodologies would be desirable but
     not essential
 Ø   Personal Skills
 Ø   Excellent communication skills
 Ø   Able to work under pressure and to meet deadlines
 Ø   Good listening skills
 Ø   Ability to prioritise work
 Ø   Excellent organisational skills
 Ø   Ability to multi task
 Ø   Working Environment
 Ø   Role will be based from the Didcot office

Supplementary information:
 
Normal Hours of work 37.5 a week, Monday to Friday 9.00 – 5.30 with an hour lunch break
Car Allowance: N/A
To apply for this vacancy, please submit your CV stating the role you are applying for in the subject line and a covering email detailing your salary expectations to:

jobs@k3btg.com

  Website: www.theretailpeople.com
Closing Date:  Monday 21st March 2011

We ask that agencies do not contact us regarding recruitment for this role