K3 is a global leader providing next-generation enterprise software for businesses in Retail, Manufacturing and Distribution sectors. With more than 3,000 customer installations in over 30 countries, K3 is recognised as a safe, innovative and reliable provider of world-class solutions, backed by world-class service. 

K3's goal is to provide a scaleable range of Microsoft centric business solutions to the complementary markets of Retail, Distribution and Manufacturing. We are market leaders in each of these fields with innovative and proven business solutions that deliver a competitive edge to each customer installations. 

In Retail we are Microsoft’s leading MBS Partner selling more Microsoft solutions than anyone else in the UK. In Distribution our integrated business solution was recently voted the best product in its sector and in Manufacturing we are the market leaders with the largest installed customer base in the UK. 

K3 employs 150 staff in its retail division and its Head Offices are at Abingdon, Oxfordshire.

An experienced Microsoft Dynamics CRM Consultant is required to join our Service Delivery Team to assist with the successful implementation and maintenance of our clients’ Microsoft Dynamics CRM systems. 

This is a varied and demanding role involving all aspects of implementing Microsoft Dynamics CRM solutions from pre-sales work through the project life cycle to go live and ongoing support. The position of Consultant is a key role in delivery of the solution to the customer.  

Your involvement with clients will include off site and on site work and you will be encouraged to develop your Microsoft Dynamics CRM knowledge and achieve relevant certifications.

To facilitate the successful installation of our clients CRM systems including off site and on site work. You will be educated to follow the K3 Implementation Methodology which identifies best practise processes that are followed to implement Microsoft Dynamics CRM solutions. 

Ø  Scoping and implementing CRM based projects for clients
Ø  Assisting with pre-sales demos, presentations and proposal writing
Ø  Analysis/ requirements gathering
Ø  Work flow processes
Ø  Training and ongoing support

Ideally you will be a MS professional or equivalent and have MS CRM experience together with MS CRM implementation experience and previous full lifecycle CRM projects and have the following skills and experience: 
Ø  Understanding of project methodologies
Ø  Excellent consultancy skills
Ø  Able to run workshops and own the outcomes
Ø  Pre and Post Sales experience, experience of business analysis
    and design, configuration, training
Ø  Specific, demonstrated experience of implementing all the standard
    functionality within Microsoft Dynamics CRM
Ø  Experience of developing CRM plug ins and custom workflows
Ø  Experience of client side CRM development, including jscript
Ø  Excellent written and oral skills
Ø  Commercial awareness and total dedication to delivering maximum
    return on investment for our clients
Ø  Self motivated and driven to achieve professional success in a
    team based environment
The following would be an advantage:
Ø  Experience with Business Intelligence and other packages such as
    SQL Reporting Services, and SharePoint
Ø  Experience within the Retail sector would be an advantage (Not
    Essential)
Ø  Experience in extending business workflow to mobile devices
Ø  Experience of implementing CRM in to call centre environments 

Ø  Excellent technical skills
Ø  Client facing, demonstrating excellent written and oral
    communication skills
Ø  Ability to understand customer requirements and deliver applicable
    solutions
Ø  Ability to work on own initiative and within a team environment
Ø  Self motivated and driven to achieve professional success in a
    consulting environment
Ø  Ability to manage workload and time according to deadlines set 

The role will be based at Milton Park, Didcot, Oxfordshire and will involve extensive travel to client sites throughout the UK and may be required to spend periods of time working form client sites. Full driving license is required.