



| Job Title: |
Microsoft Dynamics CRM Consultant |
| Location: | Milton Park, Abingdon |
| Department: | Service Delivery |
| Reporting To: | Team Leader |
| Salary Range: | £30,000-£50,000 |
| Car Allowance: | TBC |
| About K3: | |
K3 is a global leader providing next-generation enterprise software for businesses in Retail, Manufacturing and Distribution sectors. With more than 3,000 customer installations in over 30 countries, K3 is recognised as a safe, innovative and reliable provider of world-class solutions, backed by world-class service.
K3's goal is to provide a scaleable range of Microsoft centric business solutions to the complementary markets of Retail, Distribution and Manufacturing. We are market leaders in each of these fields with innovative and proven business solutions that deliver a competitive edge to each customer installations.
In Retail we are Microsoft’s leading MBS Partner selling more Microsoft solutions than anyone else in the UK. In Distribution our integrated business solution was recently voted the best product in its sector and in Manufacturing we are the market leaders with the largest installed customer base in the UK.
K3 employs 150 staff in its retail division and its Head Offices are at Abingdon, Oxfordshire.
|
Job Summary: |
An experienced Microsoft Dynamics CRM Consultant is required to join our Service Delivery Team to assist with the successful implementation and maintenance of our clients’ Microsoft Dynamics CRM systems.
This is a varied and demanding role involving all aspects of implementing Microsoft Dynamics CRM solutions from pre-sales work through the project life cycle to go live and ongoing support. The position of Consultant is a key role in delivery of the solution to the customer.
Your involvement with clients will include off site and on site work and you will be encouraged to develop your Microsoft Dynamics CRM knowledge and achieve relevant certifications.
| Responsibilities: |
To facilitate the successful installation of our clients CRM systems including off site and on site work. You will be educated to follow the K3 Implementation Methodology which identifies best practise processes that are followed to implement Microsoft Dynamics CRM solutions.
| Day to day tasks will include: |
Ø Scoping
and implementing CRM based projects for clients
Ø Assisting
with pre-sales demos, presentations and proposal writing
Ø Analysis/
requirements gathering
Ø Work
flow processes
Ø Training
and ongoing support
| Technical Skills and Experience: |
Ideally you will be a MS
professional or equivalent and have MS CRM experience together
with MS CRM implementation experience and previous full
lifecycle CRM projects and have the following skills and
experience:
Ø Understanding
of project methodologies
Ø Excellent
consultancy skills
Ø Able
to run workshops and own the outcomes
Ø Pre
and Post Sales experience, experience of business analysis
and design, configuration, training
Ø Specific,
demonstrated experience of implementing all the standard
functionality within Microsoft Dynamics CRM
Ø Experience
of developing CRM plug ins and custom workflows
Ø Experience
of client side CRM development, including jscript
Ø Excellent
written and oral skills
Ø Commercial
awareness and total dedication to delivering maximum
return on investment for our clients
Ø Self
motivated and driven to achieve professional success in a
team based environment
The following
would be an advantage:
Ø Experience
with Business Intelligence and other packages such as
SQL Reporting Services, and SharePoint
Ø Experience
within the Retail sector would be an advantage (Not
Essential)
Ø Experience
in extending business workflow to mobile devices
Ø Experience
of implementing CRM in to call centre environments
| Personal Skills: |
Ø Excellent
technical skills
Ø Client
facing, demonstrating excellent written and oral
communication skills
Ø Ability
to understand customer requirements and deliver applicable
solutions
Ø Ability
to work on own initiative and within a team environment
Ø Self
motivated and driven to achieve professional success in a
consulting environment
Ø Ability
to manage workload and time according to deadlines set
| Working Environment: |
The role will be based at Milton Park, Didcot, Oxfordshire and will involve extensive travel to client sites throughout the UK and may be required to spend periods of time working form client sites. Full driving license is required.
|
Supplementary information: |
| Working Hours: |
Normal Hours of work: 37.5 a week, Monday to Friday 9.00 – 5.30 with an hour lunch break |
|
| Benefits: | Excellent Benefits Package | |
|
To apply for this vacancy, please submit your CV stating the role you are applying for in the subject line to: |
jobs@k3btg.com | |
| Website: | www.theretailpeople.com | |