1.  Pre-Sales Support: This will include mprodigy product
     demonstrations, writing of technical proposals and input into
     general sales proposals and tenders.
2.  Partner Support:  Assisting B2M’s Channel Partners to install,
     configure and support mprodigy systems. This will include large
     scale, multi-national roll-outs with many thousands of mobile
     users where strong Project Management skills will be essential.
     A formal Project Management approach must be adopted, which
     reflects a professional B2M image, whilst maintaining flexibility.
3.  Post-Sales Support: This will include:
  Ø Second and third line technical support
  Ø Issue management and resolution
  Ø Technical troubleshooting
  Ø Adhering to internal B2M problem escalation processes to
          ensure that Customer and Partner satisfaction is maintained
  Ø Input to the B2M Knowledge Database
  Ø Interfacing with B2M development on issues which require
          fourth line support

To be successful, you’ll need to be prepared to travel and you’ll need extensive knowledge and commercial experience of providing pre- and post-sales support for complex software solutions including:

Ø  PC Operating Systems & Configuration
Ø  Server Operating Systems & Configuration
Ø  PC Networking Technologies & Protocols (TCP/IP, DNS,
    Domains)
Ø  Internet Networking (IIS, Routers, Firewalls)
Ø  Wireless Networking (WLAN / GPRS)
Ø  Database Applications (MS SQL Server)
Ø  Mobile Devices (Windows Mobile, CE)
Ø  Extensive experience in a customer facing role, including a
    Technical Support / Pre-Sales / Professional Service / Project
    Management environment.
Ø  Experience gained with a major software / networking vendor
    would be a distinct advantage.