Milton Park Jobs - achilles
| Job Title: |
Customer Data Controller |
| Location: | 30 Park Gate, Milton Park, Abingdon, Oxon OX14 4SH |
| Reporting to: | Customer Care Team Leader |
| Job level: |
Level 2 |
| Purpose of the Job: |
The Customer Data Controller provides support through all aspects of servicing and maintaining existing and new customer accounts on Achilles systems. |
| Key responsibilities: | |
Ø Quality checking
questionnaires and submissions received from
customers
Ø Main point of
contact for resolving customer problems, issues,
and queries via
fax, phone, letter, or email. May involve forwarding
to appropriate
personnel using internal call management system
Ø Updating and
maintaining customer details and account records
using in-house
applications
Ø Contacting
customers by telephone, email, letter or fax to ensure
data is
promptly presented to a high standard for inclusion on the
database
Ø Creating and
sending logon details to clients and users.
Ø Taking and
processing customer payments, ensuring speedy
delivery of service
Ø Carrying
out other tasks to progress customer data from
application to full registration on the database. This
may involve
taking on projects
Ø Post duties
including enveloping, stamping, and sending mail
Ø Providing support
in delivery of client open days, exhibitions,
training seminars,
presentations, and consultancy work
Ø Maintaining an
accurate and up to date call log of all customer
communication
Ø First point of
contact for Customers a and escalating IT issues,
technical queries,
and complaints as appropriate
Ø Developing and
cultivating relationships with customers
Ø Working within a
framework of corporate standards and policies
Ø Proactively
assisting customers in ensuring that their data is kept
up-to-date
| Physical factors: |
They should be smartly presented and articulate.
| Essential Skills |
Ø A working knowledge
of MSOffice, Outlook, and Excel
Ø Accuracy and close
attention to detail
Ø Articulate and able
to demonstrate verbal reasoning
Ø Logical thought
Ø Be numerate and
literate
Ø Good listening
skills
Ø Confident and
pleasant manner when speaking to customers
Ø Flexible approach
and ability to meet tight deadlines
| Training: |
Information about the organisation and the databases will be given during a period of induction. Training will be given on specific software.
| Person specification: |
The Customer Data Controller will be working within a small and dynamic team and good interpersonal skills along with enthusiasm are essential. There will be scope to work on your own and with initiative, but team playing is more important. A good telephone manner is imperative together with the ability to handle customer calls in a friendly professional way. The work involves accuracy and close attention to detail, requiring good technical, and organisational skills. It will be important to demonstrate sound time management and planning while remaining flexible in approach. Working to deadlines is important as the environment can be pressurised at times
|
Additional information: |
|||
|
There may be an occasional requirement to work beyond contracted hours or to work at other offices, therefore the ability to drive and a clean driving license would be preferable. |
|||
| Salary: |
Competitive salary + OTE |
||
| Benefits: |
Ø 25 days annual
leave pro |
||
|
Postal applications to: |
Human Resources
Department Achilles Information Limited 30 Park Gate Milton Park Abingdon Oxon OX14 4SH |
||
| Email applications to: | jobs@achilles.com | ||
| Closing Date: |
|
||
| Website: | www.achilles.com | ||
