Job Title:	Account Management Support
Location:	30 Park Gate Milton Park Abingdon OX14 4SH
Reporting to:	Sector Director (Rail and Transport)
Job level:	3c
Purpose of the Job:	The primary focus is to provide technical sales support to the Rail and Transport Account Management Team including supporting sales campaigns and running analysis on data for written and verbal presentation to customers. The role will be reporting directly to the Sector Director for the United Kingdom and Ireland (UK&I) Rail and Transport.
Key responsibilities:

Ø  To compile a variety of professional customer reports to support
     the sales and account management teams, as well as internal
     Key Performance Indicators (KPIs) and other management
     reports
Ø  To support customer queries and portal administration as well
    as manage the buyer invoicing process
Ø  To analyse and present quantative and qualitative data for
    internal and customer use
Ø  To interact with IT developers in the maintenance and co
    -ordination of IT development
Ø  To provide support for customers and customer meetings
    including presentations, documents and general administration
Ø  To manage technical delivery of customer communication
    campaigns including letter and Outlook mail merges
Ø  Be an integral part of the Rail Services Team working closely
    with the Sector Director, Account Managers and other
    departments to contribute positively to the development of the
    operation and ensure delivery of the overall revenue targets
Ø  To communicate effectively to the Construction Services team
    and colleagues in other parts of the business
Ø  To work within a framework of corporate standards and policies
Ø  To carry out additional duties as required

Knowledge and previous experience:

Ø  Producing high quality verbal and written communication,
    including presentations and proposals for clients
Ø  Analysing relatively complex data and reporting key results
    and findings
Ø  Design and development of Excel spreadsheets and Word
    reports
Ø  Working in a pressured environment and managing multiple
    priorities to tight deadlines
Ø  Experience of customer presentations beneficial but not
    essential

Essential Skills & Knowledge:

Ø  Strong written and verbal communication skills
Ø  High proficiency in using MS Office (Word, Excel, PowerPoint)
    to deliver professional documents and presentations
Ø  High attention to detail

Person specification:

Ø  A highly self-motivated individual exhibiting a confident style
Ø  Ability to manage a flexible working environment where
    priorities may change with little notice
Ø  A creative, lateral thinker, able to constructively build on the
    existing sales model
Ø  An individual with the propensity to challenge existing levels
    of delivery, and who will work constantly to exceed
    expectations
Ø  Excellent communication, interpersonal and influencing skills,
    including an ability to ask for help
Ø  Adaptable and results oriented – able to be effective in a
    smaller company and demonstrate progress through tangible
    results
Ø  An individual with strong empathy skills who is able to think
    from the other person’s perspective
Ø  An individual who values honesty and integrity and works
    ceaselessly to attain perfection and meet the opportunity
    presented
Ø  A strong solution oriented individual who is customer-focused
    and thrives on the resolution of problems within the company
    and external
Ø  Well-organised individual with an effective use of time
    management and an ability to prioritise effectively
Ø  Professional at all times, with the highest work ethic and
    standards

Additional information:
The post holder may be required to travel throughout UK&I to visit existing and prospective clients, work on client-side (as required) as part of sales and delivery team, and work as part of Achilles Rail and Transport team.
Salary:			Competitive salary & OTE
Benefits:			25 days annual leave Non contributory pension scheme Life assurance scheme Company sickness scheme Childcare voucher scheme Life Assurance Scheme Flexi time
	Postal applications to:		Human Resources Department Achilles Information Limited 30 Park Gate Milton Park Abingdon Oxon OX14 4SH
	Applications to:		www.achilles.com/en/global/careers
	Closing Date:
	Website:		www.achilles.com

 

 

 

 

 

 

 

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