Job Title:	Account Manager – Construction
Location:	30 Park Gate, Milton Park, Abingdon, Oxon OX14 4SH
Reporting to:	Sector Director (Construction)
Job level:	3c
Purpose of the Job:	To be part of a team developing and launching an exciting new service to the UK construction sector, and promote the new service to potential customer accounts. To attain and maintain the highest level of customer satisfaction, and build long-term relationships within nominated customer accounts. To achieve monthly revenue targets and continued growth within new and existing customer accounts.

Key Responsibilities:

Ø  To develop and sustain long-term client relationships that will
    facilitate and support the ongoing development and revenue growth
    of the construction sector
Ø  To present and sell Achilles services to potential new customers
    through an understanding of their business needs
Ø  To ensure customer reference ability and the highest level of
    customer satisfaction across all nominated customer accounts
Ø  To identify new revenue opportunities and work with the team to
    realise these in terms of maximum growth and service improvement
Ø  To promote the wider use of construction services through
    customer training, visits and industry groups
Ø  Be an integral part of the Construction Services Team working
    closely with the Director (Construction), Account Managers and
    other departments to contribute positively to the development of the
    operation and ensure delivery of the overall revenue targets
Ø  To communicate effectively to the Construction Services team and
    colleagues in other parts of the business
Ø  To work within a framework of corporate standards and policies.

Physical factors:

They should be smartly presented, confident and an excellent communicator.

Knowledge and previous experience:

Ø  A proven track record of similar roles in customer-facing
    environments (not telesales)
Ø  A strong knowledge and awareness of IT solutions and how they
    meet specific business needs
Ø  A consultative approach to sales and relationship management

Experience of the following would be preferable but not essential:

Ø  Account management in a professional services company
Ø  Procurement and supply-chain
Ø  Construction sector 

Essential Skills :

Ø  Strong written and verbal communication skills
Ø  The confidence and maturity to deal with customer issues
    effectively, quickly and in a planned manner
Ø  A professional appearance and attitude to business and
    customer relationships
Ø  Strong interest in business and business operations

Person specification:

Ø  A highly self-motivated individual exhibiting a confident and mature
    style. Significant levels of energy and enthusiasm are a must
Ø  Ability to adapt and establish credibility with existing customers
    and other employees quickly and effectively
Ø  A creative, lateral thinker, able to constructively build on the
    existing sales model. An individual with the propensity to challenge
    existing levels of delivery, and who will work constantly to exceed
    expectations
Ø  Excellent communication, interpersonal and influencing skills
Ø  Adaptable and results oriented – able to be effective in a smaller
    company and demonstrate progress through tangible results
Ø  An individual with strong empathy skills who is able to think from
    the other person’s perspective. An individual who values honesty
    and integrity and works ceaselessly to attain perfection and meet
    the opportunity presented
Ø  A strong solution oriented individual who views customers as
    opportunities and thrives on the resolution of problems within the
    company and external
Ø  Well-organised individual with an effective use of time management
    and an ability to prioritise effectively
Ø  Professional at all times, with the highest work ethic and standards

Additional information:
Benefits:			25 days annual leave Non contributory pension scheme Life assurance scheme Company sickness scheme Childcare voucher scheme Flexi time
	Postal applications to:		Human Resources Department Achilles Information Limited 30 Park Gate Milton Park Abingdon Oxon OX14 4SH
	Email applications to:		jobs@achilles.com
	Closing Date:		Monday 28th February 2011
	Website:		www.achilles.com

 

 

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